Publications

2023 to 2024 fiscal year: 

• Review of Decisions and Correspondence of the Social Security Tribunal (SST) for Accessible and Inclusive Language
  • Management Response and Action Plan to the Review of Decisions and Correspondence of the Social Security Tribunal (SST) for Accessible and Inclusive Language
• Management Response and Action Plan to End-User Interviews on the Navigator Service in the Appeal Division

2022 to 2023 fiscal year: 

• Evaluation of plain language decision writing
  • Management response and action plan: Evaluation of plain language decision writing
• Management response and action plan: Examining the Social Security Tribunal’s Navigator Service
• SST external survey on rules

2021 to 2022 fiscal year:

• Key demographics of Social Security Tribunal appellants
• Rules of Procedure and processes for the Social Security Tribunal Stakeholder consultations – Overview of key takeaways
• Website user testing results
• Enhancing accessibility in written communications: A review of forms and letters for the Social Security Tribunal
  • Management response and action plan: Enhancing accessibility in written communications

2020 to 2021 fiscal year:

• An evaluation of how easy it is to read decisions of the Social Security Tribunal
• Website user testing results

2019 to 2020 fiscal year: 

• A review of alternative dispute resolution at the Appeal Division
• Readability assessment
• An evaluation of the navigator service in Canada Pension Plan disability appeals before the General Division – Income Security
  • Management response and action plan (MRAP): An evaluation of the navigator service in Canada Pension Plan disability appeals before the General Division – Income Security

• Glossary
• Style guide: Social Security Tribunal of Canada decisions