Publications

Progress reports

• 2022 Progress Report: Working Together for Justice
• 2021 Progress Report: Justice is a service for everyone
• 2020 Progress Report: Helping people access justice
• 2019 Progress Report: Putting clients first
• Report on the Tribunal’s activities and accomplishments - 2016-2017
• Report on the Tribunal’s activities and accomplishments - 2013-2016

Evaluation and assessment reports

• Evaluation of plain language decision writing
  • Management response and action plan: Evaluation of plain language decision writing

• Management response and action plan: Examining the Social Security Tribunal’s Navigator Service
• SST external survey on rules
• Key demographics of Social Security Tribunal appellants
• Rules of Procedure and processes for the Social Security Tribunal Stakeholder consultations – Overview of key takeaways
• Website user testing results – June 2021
• An evaluation of how easy it is to read decisions of the Social Security Tribunal
• Website user testing results – December 2020
• A review of alternative dispute resolution at the Appeal Division for fiscal year 2019-20
• Readability assessment 2019

• An evaluation of the navigator service in Canada Pension Plan disability appeals before the General Division – Income Security
  • Management response and action plan (MRAP): An evaluation of the navigator service in Canada Pension Plan disability appeals before the General Division – Income Security

• Enhancing accessibility in written communications: A review of forms and letters for the Social Security Tribunal
  • Management response and action plan: Enhancing accessibility in written communications

Consultative committee terms of reference

• Employment Insurance Appeals Consultative Committee (EIACC)
• Income Security Appeals Consultative Committee (ISACC)

Language resources

• Glossary
• Style guide: Social Security Tribunal of Canada decisions

Auditor general reports

• Action Plan of the Social Security Tribunal of Canada to the recommendations contained in Chapter 6 of the 2015 Report of the Auditor General of Canada
  • Office of the Auditor General of Canada – Update on past audits