Management response and action plan: Examining the Social Security Tribunal’s Navigator Service
Access to Administrative Justice for Marginalized Communities
In response to: Examining the Social Security Tribunal’s Navigator Service: Access to Administrative Justice for Marginalized Communities
Recommendation | Responsible manager | Response | Actions | Completion date |
---|---|---|---|---|
Provide navigational services in additional languages and consider collaborating with community organizations that may be able to provide additional in-home assistance (with appeals). | Director, Registry Operations | Partially accept |
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March 2023 |
Manager, Outreach |
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September 2022 | ||
Director, Registry Operations |
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September 2022 | ||
Navigators clearly take on a heavy individual burden of emotional support in order to provide emotional support. Appropriate supports for the navigators are important to maintain their mental health. It will be important to continue and to develop the mental health support and training already being provided. Referrals to additional outside supports for users had been established and should also be maintained. | Director, Registry Operations | Accept |
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Ongoing |
Director, Registry Operations |
|
March 2023 | ||
Director, Registry Operations |
|
Completed | ||
To ensure a disability inclusive lens, obtain a consultant to review SST decisions and the language of all communications, and to provide advice on disability inclusive language. Moreover, the SST should make sure that persons with lived experiences of disability as well as organizations dedicated to disability rights form part of its regular stakeholder consultation group. While identifying disability-related issues should not be the responsibility of these individuals and organizations alone, they can shed valuable insights on the ongoing work of the Navigator Service (and Tribunal) from the perspective of disability inclusion. | Manager, Accountability Director, Corporate Management |
Accept |
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December 2023 |
Manager, Outreach |
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Ongoing | ||
Consider providing infographics and other means of filing documents for Tribunal users applying for CPP–Disability. | Director, Corporate Management | Accept |
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March 2023 |
Director, Registry Operations |
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March 2023 | ||
Director, Registry Operations |
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Completed | ||
Director, Registry Operations |
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Completed |