Results for Canadians
We’re always working to make our services better, based on data and user needs. We’re focused on creating a client-centric culture and providing people with timely decisions that clearly explain why benefits are granted or denied. We measure our results to identify areas for improvement and to stay accountable.
Transparency is also key to delivering a justice system that works. That’s why we publish statistics that measure our work. It helps us stay accountable to the people who use our system.
Snapshot of results for the last fiscal year
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Service standards – April 1, 2021 to March 31, 2022
Average days to a decision:
General Division – Employment Insurance
- From filing of appeal: Our goal - 45 days, How we did - 42.9 days
- From hearing: Our goal - 15 days, How we did - 9 days
General Division – CPP-D, Other CPP, OAS/GIS
- From when parties are ready for a hearing: Our goal - 70 days, How we did - 83.9 days
- From hearing: Our goal - 30 days, How we did - 25.1 days
Appeal Division – All appeal types
- Decision on a permission to appeal: Our goal - 45 days, How we did - 23.1 days
- From permission to appeal to final decision: Our goal - 150 days, How we did - 93.1 days
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Overall client satisfaction - April 1, 2021 to March 31, 2022: 95%
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Appeals concluded - April 1, 2021 to March 31, 2022: 5,109
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Decisions published to website - April 1, 2021 to March 31, 2022: 1,056