Social Security Tribunal of Canada

Results for Canadians

We are always working to make our services better, based on data and user needs. We’re focused on creating a client-centric culture and providing people with timely decisions that clearly explain why benefits are granted or denied. We measure our results to identify areas for improvement and to stay accountable.

Transparency is also key to delivering a justice system that works. That’s why we publish statistics that measure our work. It helps us stay accountable to the people who use our system.

Snapshot

Overview of our results for April 1, 2020 to March 31, 2021.

Service Standards-April 1, 2020 to March 31, 2021
Text version
Service Standards
Average days to decision
EI CPP-D, Other CPP, OAS/GIS Appeal Division
Standard From filing of appeal From hearing From when parties ready for a hearing From hearing Decision on permission to appeal From permission to appeal to final decision
Target 45 15 70 30 45 150
Result 36.5 8.4 73.7 21.5 17.9 79.1
Client Satisfaction-April 1, 2020 to March 31, 2021
Text version
Client satisfaction - April 1, 2020 to March 31, 2021
Client satisfaction rate 90%
Satisfaction with navigator service 89%
Appeals and decisions-April 1, 2020 to March 31-2021
Text version
Appeals and decisions - April 1, 2020 to March 31-2021
Appeals concluded 4,855
Decisions published to website 1,457

Compared with our results for April 1, 2019 to March 31, 2020. 

Some of our service standards were new in the 2020-21 fiscal year. In those cases, we have put N/A (not applicable) in the table below, because we didn’t have a target in place yet.  

Service Standards-April 1, 2019 to March 31, 2020
Text version
Service standards
Average days to decision
EI CPP-D, Other CPP, OAS/GIS Appeal Division
Standard From filing of appeal From hearing From when parties ready for a hearing From hearing Decision on permission to appeal From permission to appeal to final decision
Target N/A 15 N/A 30 60 N/A
Result N/A 14 N/A 26 27.2 N/A
Client Satisfaction-April 1, 2019 to March 31, 2020
Text version
Client satisfaction - April 1, 2019 to March 31, 2020
Client satisfaction rate 86%
Satisfaction with navigator service N/A
Appeals and decisions-April 1, 2019 to March 31, 2020
Text version
Appeals and decisions - April 1, 2019 to March 31, 2020
Appeals concluded 8,210
Decisions published to website 1,690
Date modified: