Results for Canadians
We are always working to make our services better, based on data and user needs. We’re focused on creating a client-centric culture and providing people with timely decisions that clearly explain why benefits are granted or denied. We measure our results to identify areas for improvement and to stay accountable.
Transparency is also key to delivering a justice system that works. That’s why we publish statistics that measure our work. It helps us stay accountable to the people who use our system.
Overview of our results for April 1, 2020 to March 31, 2021.
Compared with our results for April 1, 2019 to March 31, 2020.
Some of our service standards were new in the 2020-21 fiscal year. In those cases, we have put N/A (not applicable) in the table below, because we didn’t have a target in place yet.