Results for Canadians
We’re always working to make our services better, based on data and user needs. We’re focused on creating a client-centric culture and providing people with timely decisions that clearly explain why benefits are granted or denied. We measure our results to identify areas for improvement and to stay accountable.
Transparency is also key to delivering a justice system that works. That’s why we publish statistics that measure our work. It helps us stay accountable to the people who use our system.
Snapshot of results for the last fiscal year
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Service standards – April 1, 2024 to March 31, 2025
Average days:
General Division – Employment Insurance
- From filing of appeal to decision: Our goal - 45 days, How we did – 55.3 days
- From hearing to decision: Our goal - 15 days, How we did – 12.2 days
General Division – CPP-D, Other CPP, OAS/GIS
- From last filing deadline to decision: Our goal - 90 days, How we did – 60.7 days
- From hearing to decision: Our goal - 30 days, How we did – 18.6 days
Appeal Division – Employment Insurance
- From application to permission to appeal: Our goal - 45 days, How we did – 21.1 days
- From permission to appeal to decision: Our goal - 150 days, How we did - 91.6 days
- From hearing to decision: Our goal – 60 days, How we did – 29.4 days
Appeal Division – CPP-D, Other CPP, OAS/GIS
- From application to permission to appeal: Our goal – 30 days, How we did – 15.3 days
- From last filing deadline to decision: Our goal – 90 days, How we did – 75.3 days
- From hearing to decision: Our goal – 60 days, How we did – 40.5 days
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Overall satisfaction - April 1, 2024 to March 31, 2025: 90%
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Appeals concluded - April 1, 2024 to March 31, 2025: 7,593
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Decisions published to website - April 1, 2024 to March 31, 2025: 1,856