Ways to contact the Social Security Tribunal
Contact us with any questions about your appeal to the Social Security Tribunal (SST).
Make sure you’re in the right place
We do not process:
Applications for Employment Insurance (EI), Canada Pension Plan (CPP) including disability benefits, Old Age Security (OAS) or Guaranteed Income Supplement (GIS).
You can apply for these benefits through My Service Canada Account on the Service Canada website.
One-time payments to persons with disabilities.
Visit the Government of Canada’s dedicated webpage for details and contact information.
The various recovery benefits such as the Canada Recovery Benefit (CRB).
For more information on the different types of benefits available, visit Canada’s COVID-19 Economic Response Plan webpage.
You can also visit the Find financial help during COVID-19 webpage for answers to questions and to get a list of benefits that may be available to you.
How to contact us
We provide service in English and French.
Learn about interpreters and translation.
The fastest way to contact us is by email. If you send us documents, please use a format we can open.
- Social Security Tribunal of Canada
PO Box 9812
Ottawa, ON K1G 6S3
- If you call us, please leave a message! We can’t answer the phone because we’re working at a distance due to COVID-19. We’ll call you back within 15 minutes during regular business hours:
- From 7:00 a.m. to 7:00 p.m. Eastern Time - Monday to Friday
- 1-877-227-8577 (toll-free in Canada and the United States)
- 613-437-1640 (from outside Canada and the United States – long distance charges may apply)
- 1-855-814-4117 (toll-free in Canada and the United States)
- 1-613-941-5121 (long distance charges may apply)
- For those who are deaf or hard of hearing
- 1-866-873-8381 (toll-free in Canada and the United States)
- 1-613-948-8181 (from outside Canada and the United States – long distance charges may apply)
If we send you mail or email
You should open mail or email we send you right away.
We’ll send you important information about your appeal, such as hearing date, deadlines and decisions. Open and answer letters or emails from us as soon as possible.
If you’re expecting to hear from us, please check your junk mail.
You must tell us if your contact information changes.