SST external survey on rules
We conducted a survey on what our new Rules of Procedure should look like and what we should take into account. The following shows who took part and what matters to them.
Who participated?
Representatives | Stakeholder | Minister/Commission representative | Claimant | |
---|---|---|---|---|
53 Respondents | 21 | 26 | 5 | 1 |
Language
Text version
English 57%
French 35%
Both 8%
Region breakdown
Text version
QC 38%
ON 34%
NS 10%
BC 8%
MB 6%
AB 2%
NL 2%
Plain language
All respondents | Representatives | Stakeholders[4] | Minister/Commission representatives[5] | |
---|---|---|---|---|
How useful would plain language rules be? | 76% Extremely or very useful |
67% Extremely or very useful |
95% Extremely or very useful |
33% Extremely or very useful |
What are the hardest words to explain/understand? (% rated “Difficult”) |
29% ACOD [1] 20% Conferences [2] 20% Navigator |
20% Conferences [2] 13% ACOD [1] 13% Navigator |
37% ACOD [1] 21% Adjournment [3] 21% Navigator [3] |
50% ACOD [1] 50% Conferences [2] 50% Navigator |
How specific or general should rules be? (Average % rating) |
28% | 22% | 27% |
95%* *Only 1 respondent answered |
1. ACOD = Administrative Change of Date
2. Conferences = Settlement, case management, pre-hearing Conferences
3. This rule tied in its usefulness/difficulty rating with other rules not included
4. Stakeholders = Advocacy & Support Orgs., A2J Orgs., Academic Orgs. & “Others”
5. Actual number of responses is low and may affect data accuracy
Rules
All respondents | Representatives | Stakeholders[4] | Minister/Commission representatives[5] | |
Which rules are most important? (% rated ‘Very Useful’ or ‘Important’) |
92% Explain when a request should be made in writing or by other means 85% Allow claimant to easily navigate where they are in appeal process 81% Allow an appeal to move fwd. when party |
100% Allow appeal to move forward when party ready 90% Allow claimant to navigate/locate where they are in appeal process 89% Explain what witness is and requirements to bring to hearing [3] |
100% Explain when a request should be made in writing or by other means 92% Tools that help explain the appeal process, such as online guides. 86% Allow claimant to navigate/locate where they are in appeal process |
100% Allow earlier and more frequent case conferences 100% Explain when a request should be made in writing or by other means [3] 100% Allow claimant to navigate/locate where they are in appeal process [3] |
1. ACOD = Administrative Change of Date
2. Conferences = Settlement, case management, pre-hearing Conferences
3. This rule tied in its usefulness/difficulty rating with other rules not included
4. Stakeholders = Advocacy & Support Orgs., A2J Orgs., Academic Orgs. & “Others”
5. Actual number of responses is low and may affect data accuracy