Website user testing results – December 2020
To help us improve our website, we conducted user testing with various people to find out what they thought of our current website. The user testing results will directly inform our website redesign. All this feedback is very helpful to make our site more user-centric and task-focused.
Who did we talk to?
We also consulted internally with members and front line staff, including our navigators, registry officers and call centre employees who deal directly with users of our system.
We also asked people about 10 typical tasks to help determine if they can easily find what they are looking for. Here’s an overview of the users’ success rate for each task:
We also asked if they have found anything difficult/confusing about the appeal process. Here are some of the responses: