Social Security Tribunal of Canada

Access to justice (A2J) framework

We used two key frameworks to help us figure out how to improve access to justice (A2J) at the Social Security Tribunal (SST). 

Department of Justice Access to Justice Index (DOJ Index)

The Department of Justice (DOJ) Access to Justice (A2J) Index is a diagnostic tool for a tribunal to assess strengths, gaps and choices in the following key categories of A2J.

Department of Justice Access to Justice Index
Text version
  • Physical and technological access
  • Processes
  • Costs
  • Outcomes

A2J British Columbia’s (A2JBC) measurement framework

Organizations working on A2J initiatives can use the A2JBC measurement framework to assess their progress.

SST steps going forward, description below

SST model: DOJ index + A2JBC in one continuous policy and results cycle

SST policy results cylce image, description below
Text version

DOJ A2J Index

  • Physical and technological access
  • Processes
  • Costs
  • Outcomes

The DOJ Index asks 91 questions covering diverse aspects of access to justice. Each question reveals potential areas for priority attention and confirms areas of existing strength. Its index scoring is suitable for baselining future comparison.

Carry out DOJ’s 91-question index

Analyze gaps, set baseline

Implement changes

Examples of A2J initiatives underway include: evaluation of navigator program, plain language decisions and correspondence, website changes.

A2J British Columbia’s measurement framework

  • Access to Justice
  • Improved user experience of access to justice
  • Improved population access to justice
  • Improved costs

The A2JBC tool measures progress. It proposes indicators and methods for individual initiatives in the various subcategories of access to justice.

Report results

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