Access to justice (A2J) framework
We used two key frameworks to help us figure out how to improve access to justice (A2J) at the Social Security Tribunal (SST).
Department of Justice Access to Justice Index (DOJ Index)
The Department of Justice (DOJ) Access to Justice (A2J) Index is a diagnostic tool for a tribunal to assess strengths, gaps and choices in the following key categories of A2J.
Text version
- Physical and technological access
- Processes
- Costs
- Outcomes
A2J British Columbia’s (A2JBC) measurement framework
Organizations working on A2J initiatives can use the A2JBC measurement framework to assess their progress.
SST model: DOJ index + A2JBC in one continuous policy and results cycle
Text version
DOJ A2J Index
- Physical and technological access
- Processes
- Costs
- Outcomes
The DOJ Index asks 91 questions covering diverse aspects of access to justice. Each question reveals potential areas for priority attention and confirms areas of existing strength. Its index scoring is suitable for baselining future comparison.
Carry out DOJ’s 91-question index
Analyze gaps, set baseline
Implement changes
Examples of A2J initiatives underway include: evaluation of navigator program, plain language decisions and correspondence, website changes.
A2J British Columbia’s measurement framework
- Access to Justice
- Improved user experience of access to justice
- Improved population access to justice
- Improved costs
The A2JBC tool measures progress. It proposes indicators and methods for individual initiatives in the various subcategories of access to justice.
Report results