Social Security Tribunal of Canada

Service standards

The Social Security Tribunal (SST) has service standards for processing appeals. Our service standards set an expectation for how many days it should take us to complete appeals under normal circumstances.

Type of appeal Service standard

Employment Insurance

General Division

  • Final decisions made within 45 days from filing of appeal 80% of the time
  • Final decisions made within 15 days of the hearing 80% of the time

Canada Pension Plan disability

General Division

  • Final decisions made within 70 days of the parties being ready for a hearing 80% of the time
  • Final decisions made within 30 days of the hearing 80% of the time

Other Canada Pension Plan

General Division

  • Final decisions made within 70 days of the parties being ready for a hearing 80% of the time
  • Final decisions made within 30 days of the hearing 80% of the time

Old Age Security / Guaranteed Income Supplement

General Division

  • Final decisions made within 70 days of the parties being ready for a hearing 80% of the time
  • Final decisions made within 30 days of the hearing 80% of the time

All benefit types

Appeal Division

  • Decision on permission to appeal made within 45 days from filing of appeal 80% of the time
  • Final decisions made within 150 days from the date permission to appeal was given 80% of the time

We don’t have a formal service standard for making a decision after your hearing at the Appeal Division, but you can typically expect:

  • A hearing within 90 days after you get permission to appeal
  • A final decision made within 60 days after your hearing

Exceptions

We may not be able to meet our service standards in the following situations:

  • Constitutional (Charter) cases
  • group appeals
  • late appeals
  • cases with added parties
  • cases where adjournments or extensions of time have been granted

Other factors that may affect our ability to meet our service standards include:

  • a surge in the volume of cases
  • the complexity of certain cases
  • the availability of SST members
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