Social Security Tribunal of Canada

Service standards

The Social Security Tribunal (SST) has service standards for processing appeals. Our service standards set an expectation for how many days it should take us to complete appeals under typical circumstances.

Type of appeal Service standard

Employment Insurance

General Division

  • Final decisions made within 45 days from filing of appeal 80% of the time
  • Final decisions made within 15 days of the hearing 80% of the time

Canada Pension Plan — disability, other Canada Pension Plan and Old Age Security / Guaranteed Income Supplement

General Division

  • Final decisions made within 70 days of the parties being ready for a hearing 80% of the time
  • Final decisions made within 30 days of the hearing 80% of the time 

Employment Insurance

Appeal Division

  • Decision on permission to appeal made within 45 days from filing of appeal 80% of the time
  • Final decisions made within 150 days from the date permission to appeal was given 80% of the time

We don’t have a formal service standard for making a decision after your hearing at the Appeal Division, but you can typically expect:

  • A final decision made within 60 days after your hearing

Canada Pension Plan — disability, other Canada Pension Plan and Old Age Security / Guaranteed Income Supplement

Appeal Division

  • The process for Canada Pension Plan and Old Age Security appeals at the Appeal Division changed on December 5, 2022. New service standards will be in place by April 2024. Until then, we will report the average numbers of days to get permission to appeal and to get your final decision.

Exceptions

We may not be able to meet our service standards in the following situations:

  • Constitutional (Charter) cases
  • group appeals
  • late appeals
  • cases with added parties
  • cases where adjournments or extensions of time have been granted

Other factors that may affect our ability to meet our service standards include:

  • a surge in the volume of cases
  • the complexity of certain cases
  • the availability of SST members

Service standard results

We track how well we meet our service standards and we publish our results 4 times per year. 

 

Date modified:

Did you find what you were looking for?

 

Any information you share here will be anonymous. You won’t get a reply. If you want a reply, please contact us directly.

Thanks for your feedback!