Social Security Tribunal of Canada

Navigators

Who can have a navigator

You don’t have to ask for a navigator. We’ll give you one if we see that you’re representing yourself or if you don’t have a professional representative.

At the General Division, you can have a navigator for

  • Old Age Security (OAS) and Guaranteed Income Supplement (GIS) appeals
  • Canada Pension Plan (CPP) disability appeals
  • Other CPP appeals
  • Employment Insurance (EI) Charter challenge appeals (when your appeal involves your constitutional rights under the Canadian Charter of Rights and Freedoms)

At the Appeal Division, you can have a navigator for

  • any type of appeal (once you have permission to appeal)
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When we’ll assign a navigator to your appeal

At the General Division, we assign you a navigator as soon as we get your appeal.

At the Appeal Division, we assign you a navigator as soon as the SST member (the decision-maker) gives you permission to appeal.

If you need more help

We have a list of organizations if you need more help. Your navigator can tell you about that list. 

But your navigator can’t refer you to a specific representative or organization. It’s up to you to pick a representative if you decide to have one.

If you have a navigator, and then decide to get a representative

You’ll stop having a navigator if you get a professional representative, like a lawyer. 

You’ll keep your navigator if your representative isn’t a professional. For example, if your representative is a family member or a friend. 

The General Division and Appeal Division have different navigators

If you appeal at the Appeal Division, we’ll give you a new navigator.

The navigators at the General Division are specialists in the General Division appeal process. The Appeal Division has its own specialized navigators.

How the navigator service has grown

How the navigator service has grown
Text version
November 2019 
Our navigators started helping people with Canada Pension Plan (CPP) disability appeals at the General Division

November 2020 
Our navigators started helping people with all types of appeals at the Appeal Division

May 2021
We started offering navigators to people with General Division appeals relating to
  • Old Age Security (OAS)
  • Guaranteed Income Supplement (GIS)
  • CPP (non-disability)
  • EI Charter
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