Who can have a navigator
You don’t have to ask for a navigator. We’ll give you one if we see that you’re representing yourself or if you don’t have a professional representative.
At the General Division, you can have a navigator for
- Old Age Security (OAS) and Guaranteed Income Supplement (GIS) appeals
- Canada Pension Plan (CPP) disability appeals
- Other CPP appeals
- Employment Insurance (EI) Charter challenge appeals (when your appeal involves your constitutional rights under the Canadian Charter of Rights and Freedoms)
At the Appeal Division, you can have a navigator for
- any type of appeal (once you have permission to appeal)
When we’ll assign a navigator to your appeal
At the General Division, we assign you a navigator as soon as we get your appeal.
At the Appeal Division, we assign you a navigator as soon as the SST member (the decision-maker) gives you permission to appeal.
If you need more help
We have a list of organizations if you need more help. Your navigator can tell you about that list.
But your navigator can’t refer you to a specific representative or organization. It’s up to you to pick a representative if you decide to have one.
If you have a navigator, and then decide to get a representative
You’ll stop having a navigator if you get a professional representative, like a lawyer.
You’ll keep your navigator if your representative isn’t a professional. For example, if your representative is a family member or a friend.
The General Division and Appeal Division have different navigators
If you appeal at the Appeal Division, we’ll give you a new navigator.
The navigators at the General Division are specialists in the General Division appeal process. The Appeal Division has its own specialized navigators.