Social media protocol
This protocol describes how the Social Security Tribunal of Canada (SST) interacts with the public on social media platforms.
Any other account or page on social networking sites bearing the SST or the Government of Canada name or likeliness is not an official account managed by the SST.
Our communication in social media channels should not be considered as the authoritative source of new policy or guidance on services and programs from the SST or the Government of Canada. Any change or evolution in the official position on Government of Canada services and programs, legislation, guidance, investigations and audits will be communicated through more traditional channels, such as official publications (online and offline), speeches, media releases, statements to the traditional media and government websites.
The SST uses social media accounts as an alternative method of interacting with Canadians and of sharing the content posted on their websites, facilitating access to SST information and services, and providing partners with an opportunity to interact in an informative and respectful environment.
Your engagement with the SST via social media is in part governed by the terms of service and use of the relevant third-party social media platform providers, as well as the following terms and conditions. The Government of Canada has no control over the social media platform providers' terms of service and use, but you are strongly encouraged to read them in addition to those that follow.
Links to other websites and advertisements
Social media accounts may post or display links or ads for websites that are not under the control of the Government of Canada. These links are provided solely for the convenience of users. The government is not responsible for the information found through these links or ads, neither does it endorse the sites, businesses, products, services or their content.
Following, "liking" and subscribing
The SST’s decision to follow, "like" or subscribe to another social media account does not imply an endorsement of that account, channel, page or site and neither does sharing (re-tweeting, reposting or linking to) content from another user.
Comments and interaction
The SST will read comments and participate in discussions when appropriate. Your comments and contributions must be relevant and respectful.
The SST will not engage in partisan or political issues or respond to questions that violate these terms and conditions.
The SST reserves the right to remove comments and contributions and to block users based on the following criteria.
The comments or contributions:
- include personal information, include protected or classified information of the Government of Canada or infringe upon intellectual property or proprietary rights
- are contrary to the principles of the Canadian Charter of Rights and Freedoms, Constitution Act, 1982
- are racist, hateful, sexist, homophobic or defamatory, or contain or refer to any obscenity or pornography
- are threatening, violent, intimidating or harassing
- are contrary to any federal, provincial or territorial laws of Canada
- constitute impersonation, advertising or spam
- encourage or incite any criminal activity
- are written in a language other than English or French
- otherwise violate this notice
The SST reserves the right to report users and their comments and contributions to third-party social media service providers to prevent or remove the posting of content that is contrary to these terms and conditions, or to the terms of service and use of the third-party social media platform.
The SST’s social media accounts are managed between 9 am and 5 pm Eastern Time, Monday to Friday, excluding holidays.
The SST’s social media accounts are also subject to downtime that may be beyond our control because the social media website servers are managed by a third party.
Accordingly, we accept no responsibility for social media networks becoming unresponsive or unavailable.
Accessibility of social media platforms
Social media platforms are third-party service providers and are not bound by Government of Canada standards for web accessibility.
If you have difficulty accessing content on our social media accounts, please contact us and we will try to solve the problem or provide you with the information in a different format.
Information posted by the SST on their social media accounts is subject to the Copyright Act of Canada.
The SST respects the Official Languages Act and is committed to ensuring that information products of equal quality are available in both English and French. Our posts will be published almost simultaneously in both official languages.
Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act and that these sources are only available in the language in which they are provided.
The SST is committed to respecting individuals' privacy. Our social media accounts are not Government of Canada websites, but represent our presence on various social media websites hosted by third-party service providers.
Third-party social media and privacy
Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications you use to access them. Currently, the SST is only active on Twitter and LinkedIn.
Personal information, such as your Twitter handle, as well as your personal opinions and views are not automatically copied from the social media platform into SST information holdings. Information that you post on Twitter and/or LinkedIn is considered to be under the control of those platforms.
Personal information that is copied into SST information holdings is collected under the authority of the Social Security Tribunal Regulations. This information is collected to capture conversations, such as questions and answers, comments, "likes" and retweets, between you and the SST. It may be used to respond to inquiries or for statistical, evaluation and reporting purposes. Comments posted that violate Canadian law will be deleted and disclosed to law enforcement authorities. Comments that violate our rules of engagement will also be deleted.
To protect your own privacy and the privacy of others, the SST recommends that you don't include personal information in your comments or any other content you post. Personal information includes home addresses and telephone numbers, photographs containing images of identifiable individuals, and any other information consisting of personal information as defined in paragraph 3 of the Privacy Act.
If you have any questions about your privacy rights as explained in this protocol, please contact the Administrative Tribunals Support Service of Canada Access to Information and Privacy (ATIP) Coordinator at:
344 Slater St., 15th floor, suite 100
Ottawa ON K1A 0B6
If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by calling 1-800-267-0441.
Employees on social media
SST employees may be active on social media through their own personal accounts, under their own names or pseudonyms. Despite their professional affiliation with the SST and the Government of Canada, their posts don't represent the official position of the SST or that of the Government of Canada and should be considered the product of each individual as a private citizen.
Questions and requests for general information on the programs, services and publications of the SST should be directed to email@example.com.
Media representatives who have inquiries on any program area or issue are invited to contact SSTmediaTSS@canada.gc.ca.