Social Security Tribunal of Canada

The next generation of client surveys is here!


To create a user-centred justice system, it’s important that we learn as much as we can from the people who use our services. That’s why we use a survey and ask appellants what we’re doing well and where we can improve.

Since we started the survey in 2019, we’ve made changes to address the feedback we’ve received. Now, we want to dig deeper. Our goal is to get a more complete picture of how we can deliver better service to our clients and improve access to justice. To do that, we’re updating our client surveys to ask appellants new questions.

Our new questions will help us understand:

  • Are there barriers within our processes?
  • What personal hurdles do people face that make their appeal more difficult? (For example, disability or lack of internet access.)
  • What can we do to provide more information on what to expect and how to prepare for a hearing?

To see the full list of questions, as well as how appellants respond, stay tuned for our next publication of client survey results in October.

Paul Aterman
Paul Aterman
Social Security Tribunal of Canada
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