Helping you through the appeals process

Many people who have appeals at the Tribunal do not have a professional representative, like a lawyer, who helps them with their case. People who are appealing may have questions about how our process works. That’s why we’ve introduced our navigator service.

Our navigators are specialized staff. They have in-depth knowledge of how the Tribunal works. What they can do is guide you through the appeal process. They can offer you one-on-one support from start to finish. They can answer questions you may have about preparing for a hearing or how a hearing works.

What navigators cannot do is give you legal advice or act as your advocate or representative. They have to be neutral because they work for the Tribunal, and the Tribunal is neutral.

As of November 18, 2019, the navigator service is available for some Canada Pension Plan Disability appeals. We will expand this service to include other Income Security appeals in 2020.

If you have any questions or you would like to provide your feedback on this new service, feel free to contact us.