2021 Progress Report: Justice is a service for everyone
I’m pleased to share the Social Security Tribunal (SST)’s 2021 Progress Report – Justice is a service for everyone – highlighting the organization’s achievements for the 2020-2021 fiscal year.
This has been a year like no other. People and organizations everywhere experienced many challenges. Here at the SST, it meant finding ways to serve people with the same level of integrity and client focus as before the pandemic started. It also meant continuing our work to improve access to justice.
We did this by:
- Expanding our navigator service
- Using plain language in more of our communications
- Using alternative resolution options for appeals
It was a remarkable and busy year. Please take the time to read about how we tackled those challenges, and where we are in our journey to provide justice that’s simple, quick, and fair.