Social Security Tribunal of Canada

Accommodation and accessibility procedure

At the Social Security Tribunal (SST), we want to make sure you can fully participate in our proceedings, including your hearing. We’ll provide accommodation (alternate arrangements) for people who have needs related to a disability or anything else in the Canadian Human Rights Act to remove barriers to participation and ensure access to our services.

Types of accommodation

Here are examples of the types of accommodation we offer.

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Hearing format

We offer hearings in different formats (teleconference, videoconference from your personal computer or mobile device, videoconference at a Service Canada Centre, in-person at a Service Canada Centre, written questions and answers). If you have a particular need, you can ask to have your hearing in the format that will allow you to fully participate.

Accessibility of information and publications

Our public information, forms, and notices to the public are available in print and on our website. You can also ask for an audio recording of your hearing.

Our communications are in plain language as much as possible, but if you have questions about anything we send you, contact us

Interpretation services

We provide interpretation services free of charge. This includes sign language interpretation and language interpretation. For more information see: Interpreters and translation

Support services

You’re welcome to use personal support services to help you with communication, mobility, personal care, or medical needs at your in-person hearing. We’ll work with you and our partners at Service Canada to accommodate these services. If you need an assistive device to take part in your in-person hearing, contact us at least 3 weeks before your hearing. We cannot arrange these services for you. 

Service animals

We welcome people with disabilities and their service animals. If you have a service animal, contact us at least 3 weeks before your in-person hearing.

Scent-free environment

We support a scent-free environment. Please do not use perfume, aftershave, or other strongly scented products before attending an in-person hearing. Fragrances can cause some people to have allergic reactions.

If your accommodation request isn’t available

If an accommodation measure is not available, we’ll let you know as soon as possible. We’ll work with you to reschedule or relocate your hearing so it’s accessible, or identify an alternative solution.

Our accommodation and accessibility policy

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